While getting services from Northwest Community Care Network, you have the rights listed below.

Personal Rights - You have the right to:

  1. Be treated with courtesy and respect by our staff
  2. Decide about your own health care and be supported by our staff
  3. Get information that is easy to understand

Your Health Information - You have a right to know:

  1. How we keep your personal and medical information private and safe
  2. Who can get information that you give to our network

Our Programs and Services - You have the right to:

  1. Ask questions about our programs and services
  2. Know about contracts we have with any other companies
  3. Decide you don’t want or would like to stop our services
  4. Be informed about all care management services, even those not paid for by Medicaid
  5. Talk with your medical providers about all options for care management services    

Our Staff - You have a right to know:

  1. How to change care managers
  2. The qualifications and experience of our staff
  3. The names of staff who will be part of your care management team

You have a right to file a complaint:

  1. File complaints with Northwest Community Care Network
  2. Know how much time it should take for:

Someone to talk with you about your complaint

Your complaint to be settled

    3.  Be informed about how to file a complaint:

Go on-line at https://complaint.n3cn.org/form/webform.asp  

Call 336-713-6226; ask for the Complaint Coordinator

Write and mail to: Northwest Community Care Network Complaint Coordinator: 2000 West 1st Street Suite 704, Winston-Salem, NC 27104

You also have the responsibility to:

  1. Make a care management plan with our staff that you can agree to follow
  2. Tell a care management team member if you cannot follow the plan  
  3. Give staff information needed to provide you services
  4. Let our staff and your medical provider know if you decide to stop our services